Frequently Asked Questions
Orders & delivery
Where do you ship?
We offer free standard shipping to the 48 contiguous United States and Washington, DC. Alaska, Hawaii and U.S. territories are outside our current shipping zone. Available delivery options are shown at checkout.
When will my order arrive?
Processing and delivery times vary by item and destination. Contact us before ordering if you need an estimate.
How can I ask about an order?
Email info@bunnyrosenursery.net or call +1 940 642 3307 with your order details.
Returns & refunds
Can I return an item?
Request a return within 30 calendar days after receiving your order. There are no return fees and we cover return shipping. Contact us before sending an item so we can provide instructions.
When will I receive my refund?
We issue refunds within 10 calendar days after receiving the returned item. Your payment provider may need additional time to make the funds available.
What if my order is damaged or incorrect?
Please contact us with your order details so we can help.
Products & visiting
How do I choose the right growing supplies?
Check the product description for size, quantity and compatibility. If you need help choosing, contact our team before ordering.
Where is the nursery?
719 Scott Ave Suite 107, Wichita Falls, TX 76301. Open Tuesday–Friday 10 am–6 pm and Saturday 10 am–2 pm; closed Sunday and Monday. Holiday hours may differ.